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Loss of Connection

The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled.

Check the following:

1. Make sure the power adapter (also called Power Active Cable) for the roof unit is plugged in and working.
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router)
3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following:

1. Reboot the roof unit or “radio”, by unplugging the power adapter from the wall. Wait 4 minutes and plug the device back in. NOTE: If the power adapter is plugged into an extension lead, unplug the power adapter itself from the extension. When you plug it back in, leave the broadband alone for 10 - 15 minutes to give the unit on the roof a chance to reconnect to the node.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into an extension lead, unplug the router/device itself from the extension.

3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.